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Manufacturer's Defects Policy:
If any product appears to have a manufacturer's defect, you may contact us through the CONTACT US link for instructions. Please do not return items to us without first contacting us for instructions. If an item is to be returned to us because of a manufacturer's defect, you must first acquire a RETURN AUTHORIZATION NUMBER. No packages will be accepted without this number written clearly on the box..

Damaged Merchandise Policy:
Any merchandise damaged due to handling must be dealt with through the freight carrier. If any packages are missing or damaged, be sure to make note of this on the freight bill. If you see damage not readily apparent after the carrier has departed, please be sure to retain all packing materials and contact the freight carrier. Ask the freight carrier to return to inspect any damage in order to be able to file a claim. Sorry, we are not responsible for damage caused by a freight carrier.

Return Merchandise Policy:
In order to return any merchandise, permission must be obtained from our Return Department. If you have questions about returning merchandise, please contact us through the CONTACT US link on the left side of the page. In the Subject Line, please enter:

RETURN DEPARTMENT:
Returning of non-defective merchandise (when authorized) may result in a 20% re-stocking fee at our discretion. No packages will be accepted without the Return Authorization Number clearly indicated on the box.

If a return is authorized by our Return Department, please follow these steps:

(1) Return the item to the address given to you by our Return Department.

2) Write the Return Authorization Number in plain view on the box.

Keep your shipping records in the event of loss of returned merchandise. If the item is valued over $100.00, it should be insured. We are not responsible for returned items that do not reach our Return Department.We will contact you by phone, e-mail, or mail about your refund, once the merchandise has been received and processed. You will receive a refund in the same form of payment you used to make your purchase. This should take 14- 21 business days after our receipt of your return. Please note that we will refund shipping costs ONLY if the return is a result of our error on our part.

Please take note of the following terms and conditions that you accept when you place an order with us:

(1) Knife laws may vary. Be sure to check with your local law enforcement agency for the laws that apply in your area.
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2) Prices are subject to change without notice. We reserve the right to correct any typing and/or printing errors. We have put forth our best effort to ensure that all information on this site is accurate and current. Errors and/or omissions may occasionally occur and are subject to correction. We apologize for any inconveniences that this may cause our customers.

(3) The customer is responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidents of damage or losses due to reasons such as: defective products, shipping errors in your order, or other errors. Our limit of our liability is only the replacement cost of any item you have purchased from us.
Last Updated: 25 Jan 2010 15:07:00 PST home  |  about  |  terms  |  contact
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